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Company information and contact

Denomination: MAKASETE LLC (hereafter “The Company”)

Address:604-0925 Kyoto, Nakagyo Ward, Kamihonnojimaecho, 473-1, Asai Building 401


Phone: (+81) 06-7651-6830


C.E.O.: Mr. Julien Doukhan

Activity: Guiding service in Japan


Travel Documents

The Client agrees to review the itinerary and other travel documents for accuracy and to inform the Company promptly of any issues. The names on these documents must match the Client’s government-issued ID.


Booking Confirmation & Payment

To confirm a reservation, complete payment is necessary. Information about payment methods can be located in the accompanying invoice.

If the booking is made more than two months before the service date, the payment deadline is set at two months prior to the service date. 

In the case of a booking made less than two months before the service date, an immediate payment is mandatory.


Cancellation Policy

1. Clients are required to communicate any cancellations to the Company in written form.

2. If cancellations are made one month or more before the scheduled service date, a full refund will be granted.

3. Cancellations made within the period ranging from one month to two weeks before the scheduled service date will result in a 50% refund.

4. Cancellations made within two weeks prior to the scheduled service date are non-refundable.

Note: Our cancellation policy is designed to safeguard and support the third-party businesses we collaborate with, enhancing your overall experience. This policy allows us to uphold our commitments to these partners and deliver exceptional service to you. Your understanding and cooperation are greatly appreciated.


Third-Party involvement

During the provision of our services, the Company may arrange or coordinate with third-party companies or establishments such as restaurants, workshops, taxi companies, and others to enhance the Client’s experience.


Services provided

The Company’s services encompass transportation, restaurant arrangements, workshop activities and guiding all tailored to enrich the Client’s experience. Given the intricate nature of our tours, it is imperative for us to oversee all services throughout the tour. Consequently, we exclusively offer full service and do not provide solely guiding services.


Liability and Indemnification

  1. While the Company strives to provide a safe and enjoyable experience, the Client acknowledges that participation in outdoor activities and travel-related services carries inherent risks. The Client agrees to participate at their own risk and will not hold the Company liable for any injuries, accidents, damages, losses, or inconveniences incurred during the service.
  2. The Client agrees to indemnify and hold the Company, its employees, agents, and representatives harmless from any claims, liabilities, or expenses arising from the Client’s actions or any third-party claims.
  3. The Company strongly recommends to the Client to purchase a trip cancellation and travel accident insurance.


Changes to Itinerary

  1. The Company reserves the right to make reasonable changes to the itinerary, including adjustments due to unforeseen circumstances, weather conditions, safety concerns or other factors. In such cases, the Company will make reasonable efforts to provide alternative arrangements of similar value.
  2. In the case of last-minute change requested by the Client, the Company may ask the Client to pay additional related fees.


Risks of Travel and Release

We assume no responsibility for and shall not be liable for the acts or omissions on the part of any other party not under our control or any acts of God, unsafe conditions, terrorism, health hazards including pandemics, illness, weather hazards, or the suitability for a disabled person of any portion of any trip.


Payment methods accepted

Credit card, PayPal, Wise and bank transfers.



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Suggested translation: If you request a password reset, your IP address will be included in the reset email.


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1 – Website editing

In accordance with Article 6 of Law No. 2004-575 of June 21, 2004, relating to confidence in the digital economy, users of the website are hereby informed of the identity of the various parties involved in its creation and monitoring:


    • Website owner: Julien Doukhan – Contact: 


    • Publication Director: – Contact: .



    • Data Protection Officer: Julien Doukhan


    • Other contributors: Designer and Webmaster: Hugo Brionne, Yo_Studio Freelancer



2 – Intellectual property and counterfeiting

Julien Doukhan is the owner of intellectual property rights and holds the rights to use all the elements accessible on the website, including texts, images, graphics, logos, videos, architecture, icons, and sounds.

Any reproduction, representation, modification, publication, adaptation of all or part of the website’s elements, regardless of the means or process used, is prohibited without the prior written authorization of Julien Doukhan.

Any unauthorized use of the website or any of its elements will be considered as counterfeiting and will be pursued in accordance with the provisions of Articles L.335-2 and following of the Intellectual Property Code.


3 – Limitations of liability

Julien Doukhan cannot be held responsible for direct or indirect damage to the user’s equipment when accessing the website

Julien Doukhan disclaims all liability for the use that may be made of the information and content present on

Julien Doukhan is committed to securing the website to the best of their ability. However, their responsibility cannot be engaged if unwanted data is imported and installed on the website without their knowledge.

Interactive spaces (such as the contact or comments section) are available to users. Julien Doukhan reserves the right to remove, without prior notice, any content posted in these spaces that would contravene the applicable laws in France, particularly regarding data protection.

If necessary, Julien Doukhan also reserves the right to invoke the civil and/or criminal liability of the user, especially in the case of messages of a racist, abusive, defamatory, or pornographic nature, regardless of the medium used (text, photograph, etc.).


4 – CNIL and management of personal data

In accordance with the provisions of the amended Law No. 78-17 of January 6, 1978, the user of the website has the right to access, modify, and delete the collected information. To exercise this right, please send a message to our Data Protection Officer:

For more information on how we process your data (type of data, purpose, recipient, etc.), please read our


5 – Hypertext links and cookies

The website contains hypertext links to other websites and disclaims any responsibility for these external links or links created by other websites to

Browsing the website may result in the installation of cookie(s) on the user’s computer.

A « cookie » is a small file that records information about a user’s navigation on a website. The data obtained in this way allows for the measurement of website traffic, for example.

You have the option to accept or decline cookies by modifying your browser settings. No cookies will be deposited without your consent.

Cookies are stored for a maximum duration of months.For more information on how we use cookies, please read our


6 – Applicable law and jurisdiction

Any dispute relating to the use of the website is subject to French law. Except where prohibited by law, exclusive jurisdiction is granted to the competent courts.